Blooms Flowers provides a same day delivery service if you place an order by 1pm (AEST) Monday through to Friday, by 12pm Saturdays. Deliveries will be made to business addresses by 5pm (AEST) and to residential addresses by 7pm (AEST). Blooms Flowers do not deliver on Sundays or public holidays outside of key events, ie. Mother’s Day and Valentine’s Day where we are able to offer on the day deliveries. Orders placed after 1pm (AEST) weekdays and 12pm Saturdays will be delivered on the next business day.
A delivery fee applies to all orders for delivery within the standard delivery area (see “Deliveries” for more information on the standard delivery area).
If you require further information, please contact Customer Service on 08 8362 4904 Monday to Friday, 8:30am – 5:30pm (AEST) and 8:30am – 3pm (AEST) Saturdays or email firstname.lastname@example.org
How do I know you received my order?
An email confirmation of your order will be sent to the email address you have provided us. If you do not receive an email confirmation, please call Customer Service on 8362 4904.
Can I make changes to my order?
Unfortunately, in most cases orders are unable to be changed once submitted.
Minor order changes may be requested on the morning of an order due for delivery that afternoon. However, approval of order changes will be at the discretion of the Customer Service team, and may incur an additional charge (to be paid in full before the changes can be confirmed). Blooms Flowers are unable to make changes to orders already prepared and/or in transit. Please call the Customer Service team on 8362 4904 to notify us of any concerns.
Please note that during special calendar events (e.g. Christmas, Valentine’s Day or Mother’s Day) and /or public holidays, no changes may be made to any orders.
Blooms’ standard delivery area includes the majority of the Adelaide metropolitan areas. However, there are some areas within our metropolitan area which are not covered by our standard delivery service. For delivery outside the standard delivery area, Blooms will contact you to make arrangements for delivery (where possible). Where Blooms delivers outside the standard delivery area, an additional delivery fee will apply.
In the case that an order is accepted and Blooms Flowers is unable to deliver to the requested area, our Customer Service team will contact you to arrange an alternative delivery.
How can I confirm my flowers have been delivered?
Please call Customer Service on 8362 4904 for delivery confirmation. It is preferable that you call Customer Service a day after the scheduled delivery date, as Blooms Flowers are then able to confirm with our couriers the time the delivery was made. Should you wish for a confirmation call to be made at the time of delivery an additional charge of $1.00 will apply to your delivery to cover the couriers telephone costs.
What happens if I accidentally supply the wrong address?
Please ensure that you provide us with the correct address and delivery information. If incorrect information is provided, Blooms Flowers accepts no responsibility for lost or delayed orders. If a product is returned due to the wrong delivery address, Blooms Flowers may arrange re-delivery upon payment of a re-delivery and administrative fee. If a product needs to be re-produced for re-delivery, the product will need to be paid in full again before re-delivery can occur.
What if the recipient is not home upon delivery?
In most cases, the flowers will be left in a water supply at the front door of nominated delivery address, with notice of delivery left in the letter box.
If however it is a locked premises and our driver is unable to access the property to leave the flowers, a delivery notice will be left in the letter box and the order will be returned to us and the recipient will have the option to collect the flowers from our store or arrange another re-delivery (the recipient would be responsible for the re-delivery charge unless you indicate otherwise.). In the instance of a delivery unable to be left, prior to our store being closed for a longer period than normal (long weekend) we will contact you the customer, to discuss the options available. In the event, you choose for us to hold the product and the product needs to be re-produced for re-delivery, the product will need to be paid in full again before re-delivery can occur.
Can I organise a small & specific delivery window?
We can organise specific delivery times, this is subject to courier availability and an additional delivery surcharge would apply, as this requires our courier to hold back the delivery of other orders to ensure your time restricted delivery. Otherwise for standard delivery charges please allow until 5pm (AEST) for delivery to companies and 7pm (AEST) for residential addresses.
Full payment is required at the time of purchase. Blooms Flowers accepts, major credit cards such as Visa, Mastercard, and American Express. All prices shown on the Blooms Flowers website are in Australian Dollars (AUD$) and include GST.
There is no surcharge for use of your American Express Card.
Are my details secure when ordering online?
Blooms Flowers ensures that your personal information is secure and encrypted to protect all transactions conducted online. If however you are concerned about paying for your order via the Blooms Flowers website, you can contact Customer Service on 8362 4904 to pay over the telephone.
Under no circumstances Blooms Flowers does not and will not sell nor pass on any of our customers details to any third party.
If you would like to cancel your order you must call Customer Service on 8362 4904 a minimum of 24 hours prior to the delivery date. Orders cancelled within this timeframe will be eligible to receive a full refund.
Cancellation requests received less than 24 hours prior to delivery where the delivery is not already in transit will not be eligible for a refund of the order but will be issued a store credit.
For orders already in transit a refund or store credit is not available and unless you choose to redirect the delivery to another recipient or address any monies will be forfeited. Redelivery charges will apply and must be paid in full prior to the delivery being redirected.
100% Satisfaction Guarantee
Blooms Flowers provides a 100% satisfaction guarantee. If your flowers wilt within 48 hours of delivery and you have followed our simple ‘Care Tips’ to look after them, take a photo of your flowers and email us at email@example.com and Blooms will swap and supply you with new flowers, guaranteed!
In the event of Blooms Flowers receiving the original flowers back, and the flowers indicate that the care tips were not followed; Blooms may request that the cost of new flowers and delivery be covered.
Please call 8362 4904 between Monday to Friday 8am-5pm (AEST). 9:00am – 3pm Saturday. Alternatively you can email firstname.lastname@example.org
Will my flowers look like the picture?
Please be aware that some flowers are seasonal and may not be available all year round. Where we endeavour to update our website to match these seasons where unforeseen circumstances occur such as crops damaged by heat, rain or disease, a suitable substitution may be made resulting in minor variations to the appearance of the final product.
Our skilled florists use their best endeavours to ensure that any unavailable product will be substituted for a product of similar value and appearance, to give you the best possible service and result. In addition, where sundry and packaging type items such as chocolates, teddy bears, boxes are unavailable, a substitution of equal or greater value will be made.
Do you provide refunds if I’m not happy with my flowers?
Please choose carefully as we are unable to offer an exchange or refund for change of mind. Blooms Flowers does exchange or refund if the product is faulty, significantly different from what was advertised or where otherwise required by law.
Where a refund is payable, a credit will be made to the original credit card on which the order was placed.
Do you have a question not listed?
If you have any questions, please phone Customer Service on 08 8362 4904 between Monday to Friday 8:30am-5pm (AEST) or email email@example.com